If you’ve dealt with passive-aggressive behavior before, you know first-hand how that feels. There are certain steps you can take to help prevent being in that situation again. Additionally, you can look at someone’s behavior though a different lens and understand that it’s an issue with the other party more so than about you. Review these tips to see how understanding and communication can produce different outcomes in the future.
Managing Our Hearts
Max Belasco explains “Emotional Labor” and how it relates to the workplace and your rights when you are subjected to negative conditions. It refers to the work we do every day to keep our emotions in check when dealing with coworkers or customers – even if they are behaving in an unfair, hostile, or abusive way.